Sales FAQs
Find answers to some of our most frequently asked questions about sales, financing, trade-ins, and dealership services.
What are your hours?
Sales
Monday–Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 7:00 PM
Service & Parts
Monday–Friday: 7:00 AM – 6:00 PM
Saturday: 7:00 AM – 4:00 PM
Sunday: Closed
Service closes earlier than Sales, so if you need both departments, we recommend starting with Service earlier in the day.
Do I need an appointment for service?
Appointments are recommended to ensure fast, efficient service, but we do accept walk-ins when availability allows.
You can schedule online anytime or call us to make an appointment. Please note that our last service appointment is generally around 4:00 PM depending on the work being performed.
How long does service usually take?
Many routine services, such as oil changes, can be completed the same day.
We'll provide a time estimate before work begins and keep you updated throughout your visit. Uber rides are available when needed, and loaner vehicles may be available depending on inventory.
Do you offer loaner cars or shuttle service?
Transportation options are available depending on the service being performed and availability. We provide Uber rides for many service appointments and may have loaner vehicles available.
Can I get my car appraised or trade it in?
Yes! We offer quick, no-pressure trade appraisals. Stop by anytime or begin the process online for a transparent market-based valuation.
Do you have any current specials or discounts?
Yes! We regularly offer specials on:
- New Vehicles
- Pre-Owned Vehicles
- Service & Maintenance
- Parts & Accessories
We also offer exclusive discounts during dealership events.
Can I order parts online?
Yes! Genuine Subaru parts can be ordered online for in-store pickup. We also offer rotating parts specials throughout the year.
What makes Sutherlin Subaru Huntington Beach different?
- Transparent, upfront pricing
- No-pressure buying experience
- Support for local charities through Subaru Love Promise
- A friendly team dedicated to your experience
Do you sell both new and used vehicles?
Yes! We carry a large inventory of new Subaru vehicles and quality pre-owned vehicles.
Our Subaru Certified Pre-Owned vehicles include a 7-year/100,000-mile powertrain warranty (from the original in-service date) with a $0 deductible.
What should I do if a warning light comes on?
Don't panic. Many warning lights are common and easily diagnosed. Bring your vehicle in and our certified technicians will inspect it and explain the next steps.
Can I start the buying process online?
Absolutely! Browse inventory, value your trade, apply for financing, and begin your purchase online before visiting the dealership.
Are you pet-friendly?
Yes! We welcome well-behaved pets and proudly support Subaru's Love Promise through local animal rescue organizations.
Do you offer financing?
Yes. We work with multiple lenders and offer financing solutions for a variety of credit situations. You can even begin your financing application online.
Can I lease a Subaru?
Absolutely. Leasing is a great option for drivers looking for lower monthly payments and the opportunity to drive a new Subaru every few years. We'd be happy to review current lease offers with you.
Do you service other brands besides Subaru?
While we specialize in Subaru vehicles, our certified technicians can service most makes and models.
Where are you located and is parking easy?
We're conveniently located on Beach Boulevard between Garfield and Ellis in Huntington Beach. Plenty of free on-site parking is available.
Do you offer same-day service?
Many routine maintenance services can be completed the same day depending on appointment availability.
What is the Subaru Love Promise?
The Subaru Love Promise is Subaru's commitment to giving back to local communities through animal welfare, environmental initiatives, community outreach, and charitable partnerships.
Can I test drive a vehicle?
Yes! Test drives are always available. Stop by anytime or schedule ahead so we can have your preferred vehicle ready.
Do you buy cars even if I don't purchase one from you?
Yes. We purchase vehicles even if you don't buy one from us. We'll provide a quick appraisal and make the process simple.
How often should I service my Subaru?
Most Subaru models recommend oil changes every 6,000 miles, but maintenance schedules can vary depending on driving habits and model year.
Do you offer warranties on vehicles?
Yes. New Subaru vehicles include factory warranty coverage, and many pre-owned vehicles also include warranty options.
Can I wait at the dealership during service?
Absolutely! Enjoy our comfortable waiting area featuring complimentary coffee, Wi-Fi, snacks, and a relaxing environment while your vehicle is serviced.
Do you offer vehicle pickup or delivery?
Select pickup and delivery options may be available depending on your situation. Contact our team for availability.
What documents do I need to purchase a vehicle?
- Valid driver's license
- Proof of insurance
- Payment method or financing information
- If trading in a vehicle, bring your registration and loan payoff information.
Are your prices negotiable?
We focus on transparent, competitive pricing from the beginning to create a straightforward, stress-free buying experience.
Do you offer electric or hybrid vehicles?
Yes! Subaru offers electric models such as the Subaru Solterra, and our team is happy to help you explore EV ownership.
Can I reserve a vehicle online?
Yes. You can inquire about or reserve a vehicle online, and one of our team members will contact you with the next steps.
How do I check if a vehicle is still available?
Inventory changes quickly. Contact us directly or stop by and we'll verify availability in real time.
Do you offer service specials or maintenance packages?
Yes! We regularly offer service specials, maintenance savings, and seasonal promotions. Be sure to visit our Service Specials page for the latest offers.