Service FAQs

Find answers to some of our most frequently asked service questions.

What are your service center hours?

Monday–Friday: 7:00 AM – 6:00 PM
Saturday: 7:00 AM – 4:00 PM
Sunday: Closed

Please note that our Sales Department stays open later than Service.

What types of repair services do you offer?

We offer a full range of Subaru maintenance and repair services including:

  • Oil changes
  • Brake service
  • Tire replacement & rotations
  • Battery replacement
  • Diagnostics
  • Factory scheduled maintenance
  • Multi-point inspections
  • Transmission & engine repairs
  • Genuine Subaru parts & accessory installation

Can you help me understand what a diagnostic code means?

Yes. If your check engine light or another warning light comes on, our team can help explain what the diagnostic code may indicate and recommend next steps.

Keep in mind that a code is often just the starting point—our technicians may recommend additional diagnostics to properly identify the root cause.

Do you offer financing options for service repairs?

Yes. Financing options may be available for qualifying service and repair work. Please contact our service team for current financing availability and payment options.

Do you offer free diagnostics?

We charge a $250 diagnostic fee, which can be applied toward your completed repairs. Our team will always explain any costs upfront before work begins.

How can I access my service history?

If you've serviced your vehicle with us before, our team may be able to look up your service history using your VIN or contact information.

You can also access maintenance records through your MySubaru account for eligible vehicles.

How do I reschedule or cancel my service appointment?

You can reschedule or cancel your appointment by:

  • Calling our service department
  • Using the online scheduling system
  • Responding to your appointment confirmation message

We appreciate advance notice whenever possible.

How much does service cost?

Service pricing varies depending on your vehicle, mileage, and the work being performed. Current starting prices include:

  • Tire Rotation — $44.99
  • Four Wheel Alignment — $199.99
  • Synthetic Oil Change — $99.99
  • Cabin Air Filter Replacement — $79.99
  • Engine Air Filter Replacement — $79.99
  • Brake Inspection — Complimentary
  • Battery Service — $49.99
  • Wiper Blade Replacement — Starting at $35
  • Auto Detail — $299.99

Prices may vary by model, parts availability, and additional repairs needed.

Can you tell me if a certain part is available and in stock?

Yes. Our Parts Department can help check availability for genuine Subaru parts and accessories.

Please provide:

  • Vehicle year and model
  • VIN (preferred)
  • Part name or description

Do you sell tires or batteries?

Yes. We offer Subaru-approved tires, batteries, and installation services. Our team can recommend the best option for your vehicle and driving needs.

How much would it cost to replace a part?

Pricing depends on the part, vehicle model, and labor involved. Please provide your VIN or vehicle details for the most accurate estimate.

How do I order a part or accessory?

You can order genuine Subaru parts and accessories online or directly through our Parts Department. Many items are available for in-store pickup, and we regularly offer parts specials.

What is your return policy on parts?

Most general parts may be returned within 30 days if unused and in their original packaging.

Special order and electrical parts may be returned within 10 days and may be subject to a 20% restocking fee.

Are there any ongoing service promotions or discounts?

Yes! We regularly offer:

  • Oil change specials
  • Repair discounts
  • High mileage service savings
  • Complimentary inspections
  • Accessory promotions

Do you offer loyalty programs or prepaid maintenance plans?

We may offer manufacturer-backed maintenance plans and service savings programs depending on your vehicle and eligibility.

Can I get updates on my vehicle's service?

Yes. Our team provides updates throughout the repair process. Your technician will also send you a multipoint video inspection so you can see exactly what they are looking at.

Can I wait while my car is serviced?

Absolutely! Our waiting area includes:

  • Free Wi-Fi
  • Coffee
  • Snacks
  • Cable TV
  • Driver Gear boutique

Many routine maintenance services can be completed the same day.

Do you provide loaner vehicles or transportation?

Transportation options may be available depending on the repair and appointment availability. Please contact our service team in advance so we can coordinate the best option for your needs.

How can I schedule a service appointment?

  • Online anytime
  • By phone
  • In person at the dealership

Appointments are recommended to help minimize wait times.

What regular maintenance do you recommend?

  • Oil & filter changes
  • Tire rotations
  • Brake inspections
  • Fluid checks
  • Battery testing
  • Cabin & engine air filter replacement

Maintenance intervals vary by model and driving habits.

What are your department hours?

Sales
Monday–Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 7:00 PM

Service & Parts
Monday–Friday: 7:00 AM – 6:00 PM
Saturday: 7:00 AM – 4:00 PM
Sunday: Closed

Are there any open recalls on my vehicle?

We can help check for open recalls using your VIN. You can also check recall information through Subaru or contact our service department directly.

How can I extend my vehicle's warranty?

Extended warranty and vehicle protection options may be available depending on your vehicle's age and mileage. Our team can help you review available coverage options.

What services are covered under my vehicle's warranty?

Warranty coverage varies depending on your Subaru model, mileage, and warranty plan. Our team can review your VIN and explain what repairs or services may be covered.